This policy explains how Coded Genius delivers its services, from your first call through launch and ongoing care. Your project proposal has the specific details for your project.
01How we deliver
Coded Genius provides digital services. Websites, branding files and other work are delivered online, and nothing is shipped. Your proposal lists exactly what you will receive.
02Our process
- Request a call or send your project details.
- Talk through your goals on a first call.
- Receive a written proposal with the scope, price and timeline.
- Approve the proposal and make the first payment it lists.
- We design and build your project, with reviews along the way.
- You approve the final website and we launch it, which starts your 12-month minimum hosting term.
03Timelines
Your proposal includes an estimated timeline. It depends on the size of the project and on receiving your content and feedback on time.
04Reviews and revisions
Your proposal lists the number of revision rounds included. Changes beyond those rounds, or new requests after approval, are quoted before we start them.
05Launch and handoff
We launch your website after you approve it. Your one-year minimum hosting term starts on the date your website goes live or is delivered, whichever comes first. We then share the details you need, such as logins or file access, as described in your proposal.
06Hosting, care and edits
Every purchased package requires a one-year (12-month) minimum hosting term. Hosting is $99 a month, or $59.95 a month with the Partner Package. Send edit requests through our contact form. We handle requests during business hours: Monday to Friday, 9am to 6pm ET, and Saturday, 12pm to 5pm ET, by appointment. Partner Package edits are described in our Terms of Service.
07Cancellations and refunds
You can cancel a project in writing at any time. Work completed up to that point is billed as described in your proposal, and any refund terms for your project are listed in your proposal.
Every package requires a one-year minimum hosting term that starts when your website goes live or is delivered. If services are terminated before the 12 months are complete, you will be charged for the remaining months of the term at your package's monthly hosting rate. Your first year is always a 12-month contract, no matter which plan you choose afterward.
After the first 12 months, hosting continues month to month unless your agreement says otherwise, or you may opt in to renew automatically for another full 12-month term or on a quarterly basis. Month-to-month and quarterly plans are only available after the first 12 months. Either plan can be canceled in writing at any time. There is no separate cancellation fee, but if you cancel before your current billing cycle ends, the time remaining in that cycle is billed, prorated from your monthly hosting rate. For example, canceling 15 days into a 30-day monthly cycle means the remaining 15 days are billed, and canceling 45 days into a 90-day quarter means the remaining 45 days are billed. Your services stay active until the end of your current billing cycle, and no refunds are given for a monthly or quarterly billing period you have already agreed to.
If you renew for another full 12-month term and cancel before it ends, the remaining months of that renewed term are still billed. Your services stay active until the end of your renewal billing cycle, which ends on the same day of the month as your renewal date, and then end at 9am ET the next day. For example, a term renewed on October 13, 2026 and canceled on November 1, 2026 stays active until October 13, 2027 and ends at 9am ET on October 14, 2027. Full details are in our Terms of Service.
08Digital products
Our digital products are not on sale yet. Delivery details, such as how and when you receive your files, will be added here when the store opens.
09Questions
Questions about a project, hosting or this policy? Send us a message. We may update this policy from time to time and will change the date at the top of this page when we do.